Delivery & Returns

Order Processing

Each Deglation piece is carefully prepared in our Istanbul workshop.

Orders are typically ready to ship within 3–5 business days. Some pieces are made to order or may occasionally need to be restocked, which can add a few additional business days to the preparation time.

If an unexpected delay affects your order, we will contact you by email.

Shipping & Delivery

We ship internationally from Istanbul, Türkiye.

Estimated delivery time for standard international shipping is generally 7–12 business days after dispatch. Delivery times are estimates and may vary depending on the destination, customs procedures, local postal services, and circumstances beyond our control.

Once your order has been shipped, you will receive tracking information by email. Please allow 24–48 hours for tracking information to become active after the package has been handed over to the carrier.

If your order is time-sensitive, please contact us before placing your order or as soon as possible afterward. We will do our best to accommodate your request whenever possible.

Customs, Duties & Taxes

International orders may be subject to customs procedures, import taxes, duties, or other charges depending on the destination country.

Where applicable and supported by our shipping method, certain duties or taxes may be prepaid or collected at checkout. However, customs regulations and charges can vary by destination and may change without notice.

Any charges that are not collected or prepaid by Deglation remain the responsibility of the recipient unless otherwise required by applicable law.

Returns

We want you to be happy with your Deglation piece. If you would like to return an eligible item, please contact us at deglationdesign@gmail.com within 14 days of receiving your order.

After contacting us, the item must be returned in its original, unworn and undamaged condition, including its original packaging.

Unless the item is faulty or we have made an error with your order, return shipping costs are the responsibility of the customer.

Please do not send a return without contacting us first.

Made-to-Order & Personalized Items

Items that are made, altered, engraved, or otherwise personalized specifically for you — including rings produced or resized according to a requested ring size — may not be eligible for return or exchange where permitted by applicable law.

This does not affect any rights you may have regarding faulty, damaged, or incorrectly supplied products.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at deglationdesign@gmail.com and include your order number and photographs of the item and packaging where relevant.

We will review the issue and arrange an appropriate solution.

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Please note that your bank or payment provider may require additional time to process and display the refund.

Original shipping costs, customs charges, duties, taxes, and return shipping costs are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.

Undeliverable & Unclaimed Packages

Customers are responsible for providing a complete and accurate delivery address and for following the shipment using the tracking information provided.

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another circumstance attributable to the recipient, any additional shipping costs may be deducted from the refund or charged before reshipment, where permitted by applicable law.

Contact

For questions about shipping, delivery, returns, or your order, please contact us at:

Deglation
Istanbul, Türkiye
deglationdesign@gmail.com